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Tourism competitiveness and social progress: A systematic literature review J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-29 Amanda de Paula Aguiar Barbosa, Adalberto Americo Fischmann, Benny Kramer Costa
This article aims to analyze the scientific production of tourism competitiveness and social progress. We used the sequential mixed methods approach for the systematic literature review in two steps. The first stage corresponds to a meta-analysis of 143 variables related to the social aspects of tourism competitiveness presented in 34 quantitative studies in the area published between 1999 and May
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Navigating travel decisions in health crises: The interplay of message framing, regulatory focus, and perceived risk J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-22 Prosanjit Saha, Manuel Alector Ribeiro, Biplab Roy
This study investigates the impact of promotional message framing on domestic tourists' travel intentions during a health crisis, exploring the moderating effects of regulatory focus and perceived risk. Utilizing a 2 × 2 × 2 between-subject factorial design, two experiments were conducted with data collected from domestic tourists. The findings reveal that promotion-focused tourists prefer emotionally
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Transforming communities: Analyzing the effects of infrastructure and tourism development on social capital, livelihoods, and resilience in Gilgit-Baltistan, Pakistan J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-10 Asif Hussain, Ante Mandić, Francesc Fusté-Forné
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Revealing the metaphorical code: Heterogeneous effects and mechanisms of tourism advertising style in cultural heritage sites J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-09 Zi-Ting Yang, Wen-Qi Ruan, Shu-Ning Zhang, Zi-Chin Cheng
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How figurative language affects officer live streaming effectiveness: A benign violation perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-08 Lin Zhang, Da Shi, Xiaoxiao Qi, Xiyun Liu, Zixuan Huang
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Inside Airbnb’s performance and adaptive strategies in Barcelona using artificial neural networks: A longitudinal, spatial, and multi-host perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-03 Soledad Morales-Pérez, Antoni Meseguer-Artola, Lluís Alfons Garay-Tamajón, Josep Lladós-Masllorens
This research explores the Airbnb platform's performance and adaptive strategies by analysing its spatial, temporal, and multi-host patterns. A three-layer model based on machine learning and neural networks, compared with a multiple linear regression, Random Forest Regression (RFR), and Support Vector Regression (SVR) methods, is used to conduct a longitudinal analysis of three representative months
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Solving the mystery of storytelling in destination marketing: A systematic review J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-29 Xi Zhang, T. Ramayah
Storytelling has been prevailing in the tourism industry and considered as an effective communication tool. However, the knowledge of what and how stories connected to destinations are told and utilized is still fragmented and ambiguous. To acquire a comprehensive understanding of storytelling in the context of destination marketing, this study employs a systematic review methodology to analyze academic
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Being there: How sensory impressions influence tourists' pro-environmental behaviors J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-28 Biao Luo, Yunjie Bai, Mengyu Zhang
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Doing the right thing: How to persuade travelers to adopt pro-environmental behaviors? An elaboration likelihood model perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-27 Peng Cheng, Wei Wang, Shu Yang
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Passport to transformation: Assessing transformative learning in overseas students through travel experiences J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-26 Jianying Jin, Marco Antonio Robledo
This research note advances prior studies by thoroughly examining transformative learning in overseas students. Employing an embedded mixed-method approach that incorporates pilot interviews and graphic elicitation based on King's (2009) Learning Activities Survey, we examined 339 transformed respondents and 8 graphic elicitation interviewees. The results highlight the transformative power of experiences
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How mindfulness training changes tourist experience: An exploratory study J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-24 Songul Cilem Kaya, Hakan Sezerel, Viachaslau Filimonau
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How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-24 Faridahwati Mohd-Shamsudin, Ahmad Jamal Bani-Melhem, Shaker Bani-Melhem, Osama Khassawneh, Mohamed Aboelmaged
The current study examines the effect of job stress on frontline employees' customer problem-solving behaviour, drawing from the cognitive activation theory of stress. The study suggests that job stress, directly and indirectly, affects problem-solving behaviour through perceived performance difficulties. Empathetic leadership is proposed as a mitigating contextual factor for the adverse effects of
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How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-18 Viachaslau Filimonau, Jorge Matute, Magdalena Kubal-Czerwińska, Mirosław Mika
Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate
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What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-18 Zhen Yan, Zongguo Zhang, Wei Chong Choo
Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different
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The role of service robots in enhancing customer satisfaction in embarrassing contexts J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-17 Luan Guo, Liduo Gong, Ziyang Xu, Wei Wang, Ming-Hsiang Chen
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Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-13 Huili Yan, Luqing Wang, Hao Xiong
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Are our voices now heard? Reflections on Indigenous tourism research J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-05 Shea Calvin, Tamara Young, Margurite Hook, Noah Nielsen, Erica Wilson
More than a decade ago, Nielsen and Wilson (2012) developed the ‘Critical Typology of Indigenous Tourism Research’ in this very publication, the They argued that Indigenous voices are rarely heard in tourism research that is dominated by White, western academics. Critical tourism scholars are still echoing this sentiment today, calling attention to the need for Indigenous tourism research to be led
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The dynamic outcomes of service recovery in tourism services: A latent growth modeling approach J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-01 Luyao Zhi, Hong-Youl Ha
The cross-sectional focus of service recovery literature can lead to a static effect or snapshot view of consumer responses; however, the dynamic outcomes of service recovery should play an important role in driving performance. Using a longitudinal approach, this study focuses on the dynamic changes in customers’ psychological responses during service recovery events. This study provides strong evidence
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Impact of supervisor identity on hospitality employees’ work intentions: Rethinking of social dominance and intersectionality theory J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-29 Jeongeun Park, Xi Y. Leung, Sandra Sun-Ah Ponting, Lisa Cain
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Plural form business strategy and financial reporting quality in hospitality firms J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-29 Cédric Poretti, Tiphaine Jérôme, Prashant Das
This paper analyzes how the plural form business strategy (i.e., simultaneously pursuing a fee-oriented and an equity-based strategy) impacts financial reporting quality of international hospitality firms. Drawing on the agency theory perspective, we analyze a sample of global hospitality companies over 2010–2019 using OLS, entropy balancing, and Heckman two-stage estimations. Our results suggest that
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“My friend, my friend, free try, free try”: An investigation of peddling activities through implicit self-theory J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-28 Tuan Phong Ly, Virginia Meng-Chan Lau
Hawking and peddling activities are common in tourist attractions to elicit tourist patronage. These controversial practices add vibes to the destination for some but are considered annoying to others. Based on the implicit theories, this paper aims to explore how the lay beliefs of individuals affect customer perceptions towards these practices and the tourist destination. Forty-one semi-structured
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Trouble in paradise? Collaboration behavior and ethics of micro-influencers in the hospitality industry J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-27 Zhuowei(Joy) Huang, Giancarlo Fedeli, Mingming Cheng
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The behavioral contagion effect of tourists’ risk decision-making J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-20 Jiangchi Zhang, Chaowu Xie, Feifei Lai, Songshan (Sam) Huang
This study investigated the contagion effect of other tourists' risk-seeking behavior on tourists' risk decision-making. It further examined the mediation of two contrasting motivational systems (approach-avoidance), and the moderation of destination management deterrence. Four experiments were conducted focusing on the risk decision-making of tourists in the context of undeveloped natural areas and
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Tourists’ on-site immersive experience for shortening psychological distance in the context of homologous and non-homologous cultures J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-10 Feng Xu, Weili Wu, Aijing Liu, Cuijing Zhan, Wenlin Su
Based on the Stimulus-Organism-Response and Construal Level theories, this study collected 467 samples from Qingzhou and 494 samples from Kashgar to explore the mechanisms behind tourists’ cultural contact, destination familiarity, immersive experience, word of mouth, and revisit willingness from the perspectives of cultural homology and non-homology. The results indicated that cultural contact in
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Resident rebellion: The interplay of fear, responsibility, animosity, and norms in shaping residents’ opposition towards tourism J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-07 Dimitrios Stylidis, Kyle Maurice Woosnam, Shavneet Sharma, Gurmeet Singh
Although animosity has been well examined as a precursor of peoples' intention to visit a destination, its role in predicting locals' intentions to oppose tourism is under-researched. Emphasis has also been placed on stable rather than situational animosity, with the latter resulting from temporary reasons such as the pandemic. This research used protection motivation theory to explain how residents'
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Antecedents, manifestations, and environmental consequences of destination anthropomorphism: The case of nature-based destinations J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-03-06 Zhiwei (CJ) Lin, Huali Ruan, Hui Zhang, Xiwen (Sivin) Xiao
Destinations are increasingly seen as representing human appeals. This research adopts a qualitative design, employing semi-structured interviews to delve into the anthropomorphism of nature-based destinations as perceived by travelers. It draws on psychological ownership theory to highlight the importance of anthropomorphism-induced psychological ownership in promoting tourist engagement in environmentalism
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The influence of organizational interpersonal climate on the belonging, well-being, and citizenship behaviors of tourism practitioners J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-29 Lujun Su, Mengyuan Li, Scott R. Swanson
Based on social information processing theory and need-to-belong theory, an online survey and four experiments were conducted in an effort to better understand how organizational interpersonal climate affects the organizational sense of belonging, occupational well-being, and organizational citizenship behaviors of tourism practitioners. A tight organizational interpersonal climate had a greater positive
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Luxury hospitality revisited: A Cambodian perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-26 Emiel L. Eijdenberg, K. Thirumaran, Zohre Mohammadi
Research on luxury tourism and hospitality has been predominantly conducted in Euro-American contexts and is oftentimes based on consumers' perspectives, which calls for more contextualisation and the need for multi-stakeholder views. We move away from the conventional Euro-American context by addressing luxury tourism in Cambodia, a largely agrarian culture rapidly emerging in the tourism travel circuit
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Internal CSR and work-family facilitation: A dual mechanism of organizational citizenship behaviors and moderating role of emotional intelligence J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-26 Su-Chuan Liu, Tuan Trong Luu, Nhat Tan Pham, Au Due Tang
Organizational citizenship behavior (OCB) has been extensively studied in tourism research for its antecedents, with less focus on its consequences. This study aims to bridge this gap by utilizing the Conservation of Resources theory to formulate and investigate the relationship between internal corporate social responsibility (CSR) and work-family facilitation (WFF) through the mediating roles of
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The influence of ethnic food and its visual presentation on customer response: The processing fluency perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-24 Hyewon Youn
Drawing on stimulus‒organism‒response theory, this study investigates the influence of ethnic food, i.e., its varying degrees of cultural symbolism and visual presentation, on ethnic diners’ purchase intentions. Across two experimental studies, this research shows that high (vs. low) cultural symbolic food increases purchase intention by reducing perceived risk. The results also indicate that the positive
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Investigating the foodstagramming mechanism: A customer-dominant logic perspective of customer engagement J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-24 Bingna Lin, Xiaoxiao Fu, Kevin Murphy
While foodstagramming has received increasing scholarly interest, limited attention has been paid to customer engagement in the foodstagramming practice. Grounded in the customer-dominant logic, this study conceptualizes foodstagramming as customer engagement. Drawing upon social cognitive theory and cognitive evaluation theory, this study aims to investigate the foodstagramming mechanism. Collecting
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How do salient temporal landmarks affect visit intention? The mediating roles of positive fantasy and perceived deservingness and the moderating roles of attribute framing and goal framing J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-22 Yan Huili, Wang Luqing, Xiong Hao
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Handwritten typeface effect of souvenirs: The influence of human presence, perceived authenticity, product types, and consumption goals J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-21 Yongrui Guo, Xiaotian Cui, Yuzong Zhao
This study developed and validated a theoretical model that examines how different typeface types (handwritten vs. machine-written) in souvenirs affect tourists’ purchase intention. Four experiments were conducted to test the proposed hypotheses. The results revealed that souvenirs with handwritten typeface designs lead to higher purchase intention than those with machine-written typeface. Furthermore
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Mobility and stability: How do tour guides manage multiple identities? J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-19 Huiling Yi, Jiang Yun
Slash careers refer to people working in different occupations with multiple sources of income. For tour guides, pursuing such slash careers signifies a shift toward a new perspective on career choice. Using a qualitative research methodology and an identity perspective in social psychology, this study aims to explore what drives tour guides to pursue slash careers and the identity tension issues that
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A bibliometric analysis of the hospitality and tourism environmental, social, and governance (ESG) literature J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-19 Tiffany S. Legendre, Anni Ding, Ki-Joon Back
In the hospitality and tourism literature, the emphasis on corporations' environmental and social responsibilities has been more accentuated than on other businesses due to the industries’ intensive use of natural resources and wasteful characteristics (e.g., water, food, etc.) Despite the growing industry focusing on ESG (environmental, social, governance), an unclear definitional conceptualization
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Vloggers and consumer choices in the hotel and hospitality sector: The double-edged sword of discounts J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-19 Jie Yin, Huantao Chen, Yensen Ni
Because of the fierce competition in the hotel sector, vlogs have become an important tool for hotel marketing and promotion. This study, grounded in social information processing theory, reveals the substantial impact of vlogger-generated content on shaping consumer purchase intentions through immersive experiences and psychological arousal by collecting the samples of those who have watched vlogs
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Revisiting residents’ support through collective rationality: The role of relational embeddedness J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-18 Yuanyuan Wang, Xiaoyou Zhao, Lina Fan, Lingqiang zhou, Shun Ye
Although a significant amount of research has focused on residents' support for tourism development, limited attention has been given to understanding the role of relational embeddedness. The primary objective of this study is to investigate how relational embeddedness influences resident support in rural destinations. A theoretical model based on the stimulus-organism-response (SOR) framework was
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“I am who I am:” individual imprints and identity performance outcomes J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-13 Keheng Xiang, Henry Chee Wei Cheah
Gay tourism is getting popular in Asia although it receives limited attention from scholars. This study explores the types of individual-level imprinting practiced by East Asian gay tourists. Thirty participants were recruited for in-depth online/onsite interviews. The interviews are supported by participants' posted data online including video, photos, and text. The findings revealed how clarity,
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Unraveling the power of social media influencers: Qualitative insights into the role of Instagram influencers in the hospitality and tourism industry J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-02-10 Tatyana Bastrygina, Weng Marc Lim, Ryan Jopp, Marc Arul Weissmann
In today's dynamic marketing landscape, brands are increasingly leveraging social media influencers (SMIs) as a potent strategy to foster consumer engagement. However, despite escalating interest, there remains a significant knowledge gap regarding the drivers that foster consumer engagement with SMIs, and, importantly, the downstream ramifications of such engagements. This study delves deep into the
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Quantitative content analysis of codes of conduct for ecotourism in Japan J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-01-27 Wanqing Zhang, Satoshi Fukami
Ecotourism is becoming an increasingly popular around the world, but negative consequences may result from inappropriate stakeholder behaviors with respect to it. Therefore, it is essential to manage ecotourism activities to ensure environmental conservation and future sustainable development. Codes of conduct are highly important voluntary means of managing ecotourism in Japan. This study explores
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Are eco-friendly hotels inconvenient? An Implicit Association Test J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-01-18 Farhad Tabatabaei, Srikanth Beldona
In the extant literature, findings about customers' attitudes and intentions to patronize eco-friendly hotels are mixed. Both favorable associations, such as satisfaction, and unfavorable links (for example, barriers such as inconvenience) are evident in the literature. These studies examined the explicit attitudes of consumers, which have been deemed sensitive and potentially generate social desirability
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Digital destination storytelling: Narrative persuasion effects induced by story satisfaction in a VR context J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-01-11 Nao Li, Leyan Li, Xiaoming Chen, IpKin Anthony Wong
With the advancement of digital technology, digital storytelling is becoming more and more widely used. However, academics have not delved deeply enough into digital storytelling in the realm of VR tourist study. The objective of this study is to investigate the narrative persuasion process of technology-provided presence and story satisfaction in the context of digital destination storytelling. Combining
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How does the metaverse travel experience influence virtual and actual travel behaviors? Focusing on the role of telepresence and avatar identification J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-01-09 Hakseung Shin, Juhyun Kang
Although the tourism industry is exploring the potential of the metaverse, the nature of the metaverse travel experience and its psychological and behavioral consequences have not been fully examined. This study aims to analyze the empirical linkage between the experience value of metaverse travel and both virtual and actual travel intentions by focusing on the role of telepresence and avatar identification
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Can traditional festivals held during pandemics induce happiness for residents? Testing four alternative models J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-01-03 Yang Zhang Dr. Ph.D, Timothy J. Lee Prof. PhD., Haixin Cheng
This study highlights areas of importance for psychological well-being in the pandemic era, aiming to explain how participants psychological well-being can be enhanced through traditional festival events, and further analyzes the impact of the antecedents of psychological well-being. Data were collected from the racers in the 2021 Macau International Dragon Boat Race using online panels (n = 356).
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Development and validation of an aesthetic capital scale for hospitality industry front-line employees J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-27 Yung-Sen Lin, Wen-Shiung Huang, Kao-Sheng Chen, Chun-Yi Wu
Workers' aesthetic capital is a highly beneficial resource for individuals and organizations. In this study, we developed a credible and reliable Aesthetic Capital Scale (ACS) for frontline service workers in the hospitality industry. In the first study, we conducted in-depth interviews and collected data from 13 service workers in the airline, international hospitality, and catering industries. In
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Issue congruence in destination post-crisis DSR communication: Moderated mediating effect of DSR skepticism and crisis history J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-24 Renqi Zhu, Lin Pan, Bo Li, Shiao Mao, Xin Lu
Using the lenses of attribution theory and situational crisis communication theory (SCCT), this study proposes a moderated mediation model to analyze the mechanism underlying the association between issue congruence and tourists' responses. The research employed SPSS 25 as the statistical analysis tool, and the results revealed the mediating effect of destination social responsibility (DSR) skepticism
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Special issue on Disruption and resilience in post-pandemic volunteer tourism: Rethinking theory, contents and methods J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-21 Elisa Burrai, Davide Sterchele, Kirsten Holmes
Abstract not available
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Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-20 Anita Manfreda, Antoine Bisson, Cindy Lee, Madalyn Scerri, Rajka Presbury
The ability to provide hospitable service is a differentiator for commercial hospitality firms. As a result, hospitality educators have a crucial role in developing hospitableness in the future hospitality workforce. Nonetheless, limited research investigates the stakeholder groups' perspectives of hospitableness and the competencies required for providing hospitable service. Through semi-structured
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Value co-creation research in tourism and hospitality management: A systematic literature review J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-19 Surej P. John, Sivakumari Supramaniam
The sustainable growth of the tourism industry is attributed to the involvement of tourists in the process of value co-creation. This research aims to systematically review the existing literature on value co-creation practices in tourism and conduct a comprehensive analysis of this research area. The paper synthesizes past studies on value co-creation in tourism, encompassing theories, context, methods
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Tourism and legacy transmission: A shared reality perspective echoing the Samurai legacy J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-19 P. Christou, K. Pericleous
Despite its considerable societal significance, the academic community has largely ignored legacy transmission in the context of tourism. This research investigates the transmission of the Samurai legacy at four Japanese heritage sites and parks, both in situ and ex situ, using the theoretical framework of shared reality. A comprehensive examination of tourists' experiential comments using endoscopic
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Awe or excitement? The interaction effects of image emotion and scenic spot type on the perception of helpfulness J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-16 Ruijuan Wu, Yun Han, Shuai Chen
This paper explores two kinds of image emotion (awe and excitement) of user-provided images on tourism e-retailing platforms. The current research comprises three studies: Study 1 and Study 3, two laboratory experiments, and Study 2, a field study. These three studies examined the interaction effects of image emotion (awe vs. excitement) and scenic spot type (nature-based scenic spot vs. amusement
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An extended view of tourist gaze theory: Proactive gaze in picnics J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-15 Jing Liu, Jie Cao, Fu-Chieh Hsu, Huiwen Mai
This research suggests an added view of proactive gaze to expand tourist gaze theory by conducting an exploratory qualitative study in the picnic context. The results reveal that there are two themes for picnic experiences: and . The notion of ‘proactive gaze’ was further proposed based on the theories of narcissism and impression management, which is an intense desire and motivation to be gazed at
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The antecedents and consequences of post-purchase dissonance among tourists purchasing souvenirs: The moderating role of gender, age, and time elapsed J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-14 Deepti Jog, Vivek Pani Gumparthi, Sarat Kumar Jena
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The impact of suburbanization on job-related outcomes in hospitality: Understanding employee solidarity and work mobility J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-12-10 Dan Jin, Rui Qi
This study aims to highlight the importance of developing work agility, particularly within the suburban hospitality sector, to leverage the advantages of proximity to suburban areas and foster employee solidarity. Utilizing a mixed-methods approach combining secondary data analysis and empirical experiments, the findings indicate that hospitality employees residing in suburban areas are more likely
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Cultural similarity and guest-host interaction for virtual tourism J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-11-30 Chunhong Li, DaPeng Xu, Rob Law, Xudong Liu
Online experience program is a novel virtual tourism product in which guests can experience interesting activities online. However, the mechanism behind guest-host interactions for online experience remains unexplored. From the perspective of cultural similarity, this study tries to discover how guests review differently to native hosts and foreign hosts, as well as how hosts reply differently to native
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Hotel guest-robot interaction experience: A scale development and validation J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-11-28 Shujie Fang, Xiaoyun Han, Shuping Chen
Service robots is an emerging topic in tourism and hospitality industry. The success of service robots' adoption primarily lies in effective tourist-robot interaction. However, little research has fully explored tourist perception of interaction with service robots. This study aimed to develop a scale for measuring guest-robot interaction experience in hotel context. We utilized a rigorous scale development
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A study on the influence mechanism of perceived situational factors on young tourists’ pro-environment behaviors: Taking perceived coolness as an example J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-11-23 Yue Liu, Songtao Geng
The sustainable development of tourism destinations is intimately tied to tourists' pro-environmental behaviors. Limited studies have explored the influence of factors such as emotions, morals, and rationality on tourists' pro-environmental behaviors. Although progress has been made in identifying the factors that predict tourists' pro-environmental behaviors, the mechanisms through which perceived
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“Band-aid teaching”: Exploring emergency remote teaching experiences of hospitality educators through an affective lens J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-11-18 Cindy Lee, Anita Manfreda, Antoine Bisson, Madalyn Scerri, Rajka Presbury
There has been a significant increase in research focusing on online education and emergency remote teaching (ERT) in response to the COVID-19 pandemic. However, one area that received limited attention is hospitality education, which traditionally relied on face-to-face teaching to develop technical and soft skills required in hospitality work. Teaching in the hospitality field involves a unique aspect
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Unlocking my heart: Fostering hotel brand love with service robots J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-11-19 Meijuan Wu, Garry Wei-Han Tan, Eugene Cheng-Xi Aw, Keng-Boon Ooi
While the presence of robots in the hotel industry is undeniable, there remains a wealth of untapped potential for service robots in shaping and promoting hotel brands. The present study seeks to address this issue by proposing and validating a research model that includes the effects of perceived anthropomorphism, perceived intelligence, and perceived animacy on authenticity, which serves as a prerequisite
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Eco-destination image, environment beliefs, ecotourism attitudes, and ecotourism intention: The moderating role of biospheric values J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2023-11-10 The-Bao Luong
This study examines the relationship between eco-destination image, environment beliefs, ecotourism attitudes, eco-behavioral intention, and ecotourism intention while also exploring the moderating role of biospheric values within the context of the Values-Identity-Personal (VIP) theory. The research aims to understand the correlation between these variables and the motivational forces driving individuals